Refund Policy

GetQuickSites Pty Ltd (ABN 82 690 212 474)
220 Collins Street, Melbourne VIC 3000
[email protected] · (03) 7056 9915

Effective date: 3 August 2026 · Version 2.0

This Refund Policy explains how refunds work for our Services. It forms part of, and should be read together with, our Terms of Service. Where this policy and the Terms of Service address the same matter, they are intended to be consistent; if there is any conflict, the Terms of Service prevail.

1. How our payments work

Payment terms are set out in your Project Document. Depending on the project, we may require a deposit before commencing, staged or milestone payments, or full payment in advance. Where a deposit applies, it is typically 50% of the project fee, with the balance due on completion before final handover or go-live.

2. Deposits and advance payments

Any deposit or advance payment is non-refundable once work has begun. It reserves your place in our schedule and compensates us for the work we start on your behalf. If you cancel before any work has commenced, we will refund any deposit paid in full.

3. If you cancel after work has started

If you cancel a project after work has commenced:

• the deposit is not refunded;
• you remain responsible for the value of work performed up to the cancellation date, and for any third-party costs already incurred on your behalf (such as domain registration, hosting, licences, or subscriptions); and
• if the total amount you have paid exceeds the value of the work performed plus those third-party costs, we will refund the difference.

4. If we fail to deliver

If we fail to deliver the Deliverables agreed in your Project Document, and the failure is our fault rather than a result of delayed materials, approvals, or third-party issues, you are entitled to a refund of the fees you have paid for the undelivered Deliverables — less the value of any work you have already accepted and any third-party costs already incurred. This is your primary remedy for non-delivery.

5. What is not refundable

The following are not refundable:

• work that has been completed and accepted (including by go-live, production use, or the passage of the acceptance period in our Terms);
• third-party costs already incurred on your behalf (domains, hosting, licences, subscriptions, API usage, payment-processor fees);
• change requests or additional work you approved and we delivered; and
• deposits, once work has begun, except as set out above.

6. Timeframes and estimates

Our delivery timeframes — including any reference to "48 hours" — are good-faith targets, not guarantees, and do not on their own create a right to a refund. A refund arises only in the circumstances described in this policy.

7. Your rights under the Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Our Services come with consumer guarantees that cannot be excluded under Australian law. Where those guarantees apply and can be limited, our liability may be limited to resupplying the Services or paying the cost of resupply. This policy operates in addition to, and does not reduce, those rights.

8. How to request a refund

To request a refund, email [email protected] with your project name and the reason for your request. We will respond within a reasonable time, work with you in good faith, and process any approved refund to your original payment method.

This Refund Policy is provided by GetQuickSites Pty Ltd.